Fewer repetitive messages
Tugni answers administrative information within the conversation.
Automated clinic scheduling on WhatsApp
Turn WhatsApp conversations into confirmed appointments.
Tugni checks your team's actual availability, offers compatible times and helps book, confirm or reschedule appointments. Staff can see every conversation and step in whenever needed.
Set up the clinic for free · Public contracting remains closed during legal review
Schedule updated Appointment created Thursday · 3:00 p.m. · Oral hygiene
Real availability
Times respect configured services, professionals, locations and working blocks.
Human control
The front desk can see, step into and continue any conversation.
Openings put to work
The waitlist prioritizes compatible requests when a time becomes available.
How it works
How a message becomes an appointment.
Availability, confirmation and scheduling stay in one workflow that staff can review.
- 01
The patient writes
They make the request from the same WhatsApp they already use.
- 02
Tugni understands the request
It identifies the service, location or professional and checks configured availability.
- 03
It offers options
It presents compatible times and asks for explicit confirmation.
- 04
The schedule updates
It creates or changes the appointment and keeps the conversation visible to staff.
Current scope
Tugni is reactive: it only responds inside the conversation after the patient writes. It does not start campaigns or automated follow-ups.
See the product
The entire appointment cycle in one place.
From the first message through attendance, staff keeps a clear view of every conversation, time and action.
Every conversation stays visible to staff.
Separate requests needing attention, those handled by Tugni and the complete history. Reception can assign and continue the conversation.
Availability no longer lives in scattered messages.
Review the day or week, filter by professional and find each appointment status without changing tools.
You define the answers and actions allowed.
Configure which administrative information Tugni may answer, which scheduling actions it may run and when it must hand off to staff.
An opening finds the oldest compatible request.
Staff reviews the match before confirming, and proactive contact remains subject to current consent.
Operational results without turning them into estimates.
Review appointments, attendance, statuses and registered activity by period. Reports describe system facts, not money or supposed hours saved.
Demo view · Clínica Horizonte Connected
Inbox
Connected Needs attention Automation All
Search patient or message
LM
Lucía Moreno
1 Thursday at 3 works.
WhatsApp · 12:30 AV
Andrés Vega
Thank you, I confirm.
WhatsApp · 11:42 PH
Paula Herrera
Can I change location?
WhatsApp · 10:18Lucía MorenoWhatsApp · Downtown
Write a reply…
Schedule
July 27 – August 2
9 appointments this week 3 to confirm No open overlaps
Mon 27 Available
Tue 28
9:00 Carlos Mendoza Oral hygiene Confirmed
11:30 Lucía Moreno Evaluation Confirmed
15:00 Paula Herrera Initial visit Confirmed
Wed 29
10:30 Andrés Vega Initial visit Confirmed
14:00 Dani Castro Oral hygiene Confirmed
Thu 30
15:00 Lucía Moreno Oral hygiene Confirmed
Fri 31 Available
Automation
Configure administrative answers and scheduling actions.
StatusRunning WhatsApp1/1 ready BehaviorOnly responds when the patient writes
Active configuration
The clinic keeps the final decision.
Allowed actions
Check availability and book
Reschedule appointments
Cancel appointments
Mandatory boundaries
Explicit confirmation and human handoff for medical, urgent or ambiguous requests.
Waitlist
Compatible requests ordered from oldest to newest.
Active requests3Oldest first
RequestAvailabilityStatusActions
PHPaula HerreraOral hygiene · Earlier appointmentDr. Camila Reyes · Downtown Jul 30, 3:00 p.m. – 5:00 p.m.Preferred time Opening availableCurrent consent
DCDani CastroInitial visit · New appointmentDr. Mateo Santos · North location Jul 31 – Aug 7, morningsPreferred time WaitingCurrent consent
AVAndrés VegaEvaluation · RescheduleDr. Camila Reyes · Downtown Aug 1, after 2:00 p.m.Preferred time WaitingCurrent consent
Reports
Results calculated from registered appointments, messages and actions.
Last 30 daysWhole clinicUpdate
Appointments in period42 Completed31 Closed attendance88% No-shows4
Activity Appointments per day
Results Appointment status
Completed31
Scheduled7
No-shows4
Consistent fictional data used to show the interface; these are not customer results.
The interface uses one coherent fictional clinic to demonstrate the flow. It shows no empty states or metrics attributed to customers.
An operational difference
Not just a chatbot or a booking link.
Tugni checks each conversation against real availability, requires explicit confirmation, keeps staff in the workflow and records schedule changes.
Works with actual availability
Options are based on configured schedules, professionals, services and locations.
Requires explicit confirmation
An appointment is not created just because a patient mentions a time.
Keeps staff in the workflow
Reception can review, assign and continue any conversation.
Understands appointment operations
Includes waitlists, calendar conflicts, statuses and attendance tracking.
Records every change
Actions by Tugni and staff remain visible in the appointment history.
From account to operations
Configure the clinic before activating automation.
Free mode prepares the structure. Production appointments, calendars, WhatsApp and automation start after a plan is activated.
- 01
Create the clinic
Add one location, one professional and basic administrative information without starting a charge.
- 02
Define the schedule
Add services, availability and working hours so every option has a real source.
- 03
Activate a plan and connect WhatsApp
Kapso opens a secure flow to connect an existing number in dedicated mode.
- 04
Review permissions and boundaries
Decide what Tugni may answer, which actions it may take and when staff must step in.
Explore the idea before connecting providers
Create free account Use the demonstration on this page and configure the clinic structure at no cost. Free mode sends no messages and simulates no production operations.
Your staff sees the conversation and keeps the final decision.
Control and security
Automate coordination, not medical care.
Tugni uses only the administrative information needed to coordinate appointments. It does not diagnose, interpret symptoms or answer medical questions.
Define exactly what Tugni may do
Configure administrative answers and scheduling actions; staff can pause automation.
Explicit confirmation
An appointment is not created only because a patient mentions a time.
Human handoff
Urgent, medical and ambiguous requests are handed to staff.
Minimum administrative data
No medical record, diagnosis, prescriptions, insurance or patient payments.
Clinic separation
RLS is enabled and forced, with permissions by role and professional schedule.
Traceable changes
Single-use confirmation tokens and appointment change history.
Clear pricing
Set up for free. Activate WhatsApp when you are ready.
Free setup starts no charge. Monthly plans enable appointment operations, calendars, WhatsApp and reactive automation.
Before choosing a plan Set up and explore for free US$0
Prepare the clinic structure before connecting providers or starting operations.
- One location and one professional
- Services, availability and working hours
- No production appointments, calendars, WhatsApp or automation
Monthly plans
Essential
For a front desk with up to five professionals.
US$79per clinic / month
USD · Monthly billing through PayPal- Production WhatsApp in dedicated mode
- Up to 5 professionals
- Up to 2 locations
- 2 connected calendars
- 500 appointments and 2,000 outbound messages per UTC calendar month
- Inbox and reactive automation
- Waitlist, conflicts and reports
- Roles for owners, administrators, reception and professionals
Pro
For teams with more volume, locations and calendars.
US$169per clinic / month
USD · Monthly billing through PayPal- Production WhatsApp in dedicated mode
- Up to 15 professionals
- Up to 5 locations
- 15 connected calendars
- 1,500 appointments and 7,500 outbound messages per UTC calendar month
- Inbox and reactive automation
- Waitlist, conflicts and reports
- Roles for owners, administrators, reception and professionals
Public contracting remains closed during legal and tax review. You may create and configure the clinic, but this site starts no charge.
The SaaS subscription is processed through PayPal Checkout. Each clinic is one organization with separated data; its locations count toward the plan limit. Appointment and outbound-message quotas reset each UTC calendar month; professionals, locations and calendars are active capacities. At a limit, Tugni blocks new operations of that type and never applies automatic overage. Taxes and any applicable external charge are shown or reviewed before contracting is approved. Tugni never processes patient payments.
Straight answers
What to know before connecting WhatsApp.
Commercial, operational and privacy information without hiding essential decisions in fine print.
Does Tugni replace my medical record or clinic software?
No. Tugni is the administrative scheduling and WhatsApp layer. It can coexist with the clinical system you already use.
Do I need a new WhatsApp number?
Not necessarily. Tugni connects an existing number through Kapso in dedicated mode. It does not provision or delete the number from the dashboard.
Can I keep using my current number in the WhatsApp app?
Production uses a dedicated official API connection. Review with your team how the number's operation will change before activation.
Which calendars can I connect?
The platform supports Google and Microsoft connections. The dashboard only offers a provider when that integration is enabled for the account.
Can staff step into a conversation?
Yes. The Inbox keeps the conversation visible to reception, supports assignment and lets staff continue manually whenever needed.
What happens when Tugni cannot answer?
It stops automating that request and hands the conversation to a person with the available administrative context.
Does AI answer medical questions?
No. Messages identified as clinical, urgent or outside the administrative grammar are handed to a person; the assistant is limited to coordinating appointments.
Does Tugni send reminders or campaigns?
Not in the current scope. Automation is reactive: it responds inside a conversation after the patient writes. We do not advertise proactive campaigns or follow-ups.
Can I manage several locations and professionals?
Yes. Essential includes up to 5 professionals and 2 locations; Pro includes up to 15 professionals and 5 locations.
How long does setup take?
It depends on the number of services, schedules and professionals. Tugni promises no fixed time: configure the clinic first, then review the dedicated WhatsApp connection.
What does per clinic mean?
One clinic is one organization with separated data and staff. Its locations are managed within the plan limits; another organization needs another subscription.
Are there automatic overage charges?
No. Tugni blocks new operations of the type that reached its quota. It does not apply automatic overage.
Are WhatsApp charges and taxes included?
The published price covers the Tugni SaaS subscription. Taxes and any applicable external charge are shown or reviewed before contracting is approved.
What happens when there is a calendar conflict?
Tugni surfaces it for review and does not present it as resolved. Staff keeps the final scheduling decision.
Can I change plan, export and cancel?
Yes. Billing is managed through PayPal. Once a cancellation is reflected, writes stop and read and export access remain available. Current public plans are monthly.
Start without connecting providers
Let Tugni coordinate appointments. Your team focuses on care.
Configure professionals, services and schedules at no cost; activate a plan to connect WhatsApp when you are ready.