Unified channels
WhatsApp, Instagram, Messenger, and Telegram in one queue.AI sales inbox for chat-driven teams
Tugni
Close chat sales from one AI-guided workspace.
Bring WhatsApp, Instagram, Messenger, and Telegram into one revenue inbox with customer context, linked orders, and operational cues so your team can move faster without losing the thread.
Visible context
Customer, order, owner, and next action stay in reach.AI automation
Automation, customer context, and operational cues help the team move faster. WhatsAppInstagramMessengerTelegram
Live workspace preview
Why chat revenue leaks
Teams lose sales when chat context is split across tools.
Most chat sales ops still jump across channel inboxes, spreadsheets, order tabs, and memory. That slows the reply, weakens follow-up, and hides the next move.
Tugni replaces the tool-switching with one workspace built to move the conversation toward revenue.
01
Replies slow down
Reps bounce between separate inboxes, notes, and order screens before they can answer.
One queue keeps the conversation and context together from the first reply.
02
Hot leads cool off
Promising conversations stall when follow-up depends on a person remembering the next step.
Ownership and next action stay visible until the deal moves forward.
03
Buying signals stay hidden
Intent, customer history, and order status arrive too late to shape the response.
Automation and linked records make the commercial signal visible in the thread.
Product proof
The inbox becomes the sales workspace.
Tugni keeps the live conversation, the customer record, and the next action close enough that the rep can keep momentum without opening another tool.
- Queue, owner, and status stay visible as the conversation moves.
- Customer and order context stay attached to the thread instead of living in another tab.
- AI automation and customer context support the workflow without hiding the human close.
Live thread
Work the deal inside the active conversation.
The rep can stay inside the thread while still seeing ownership, status, and customer context around the conversation.
- Conversation list, thread, and context live on one surface.
- Customer record can be created or linked without leaving the inbox.
Automation in context
Let AI handle repeatable steps without losing control.
Automation can answer standard buying questions, keep the queue moving, and still leave the rep ready to take over when the opportunity gets hotter.
- Automated replies happen inside the same operational queue.
- The team can see assignment, bot activity, and the live thread before stepping in.
Relationship record
Keep the customer record close to the conversation.
Customer history, ownership, notes, and linked commercial activity stay inside the same operating surface so follow-up does not reset every time a buyer returns.
- The customer workspace stays connected to chat activity and ownership.
- Relationship context remains visible for follow-up instead of living in separate tools.
Commerce workflow
More than an inbox: the workflow around each conversation.
Tugni connects the live thread with the commerce records and operations your team needs to move a chat sale forward.
Catalog and inventory
Keep products, prices, stock, and channel availability ready for chat sales.
Orders and checkout links
Create orders from the conversation and send customers a public checkout link.
Payments and delivery
Configure payment methods, manual payment flows, cash on delivery, and shipping zones.
Analytics and integrations
Track sales, conversations, payment health, operations, API keys, and outbound webhooks.
Workflow
A simple path from inbound message to next action.
The operating model is straightforward: catch demand in one place, work the thread with context, and keep the follow-up owned until the opportunity moves.
Bring every channel into one queue
New conversations land in a shared inbox instead of scattered channel consoles.
Reply with context in reach
Customer data, order status, ownership, and conversation state stay visible while the rep works the thread.
Keep the follow-up visible
Assignments, status, and next actions stay attached to the conversation until it closes or needs reactivation.
Automations
Automate the repeatable parts. Keep the close visible.
Tugni is built for commercial operations that want more speed without burying the moments that need human judgment.
Answer common buying questions
Handle repeat questions around availability, delivery, catalog, and pricing before they slow the queue.
- Reduce manual repetition on high-volume conversations.
- Keep escalation available when intent spikes.
Route higher-intent conversations faster
Use intent and ownership signals to surface the conversations that deserve faster action from the team.
- Make hotter demand easier to spot inside the queue.
- Keep assignment and accountability clear across the team.
Keep follow-up visible
Keep promising threads from disappearing when a customer goes quiet or a conversation needs another touchpoint.
- Use ownership, status, and snooze states to keep work visible.
- Keep reactivation tied to the customer and the live thread.
Private beta
Request a spot in the Tugni beta.
We are inviting a limited group of chat-driven teams to test Tugni with real conversations, customer context, and follow-up workflows.
- Tell us how your team sells through chat.
- Get reviewed for the current beta cohort.
- Receive an invite code if your workflow fits this test phase.
Prefer to talk first? Reach sales at sales@tugni.com .