Terms of Service

Agreement to Terms

By accessing and using Tugni's WhatsApp Business chatbot platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.

Description of Service

Tugni provides a WhatsApp Business API chatbot platform that enables businesses to automate customer responses and manage communications. Our platform responds to incoming messages but does not initiate conversations with your customers.

Permitted Uses

• Business communication automation and customer support
• Responding to customer inquiries and providing information
• Order notifications and transaction updates
• Appointment reminders and scheduling confirmations
• Customer service responses

Prohibited Uses

You agree not to use our Service for any of the following prohibited activities:

• Spam or unsolicited mass messaging
• Sending messages to users who haven't opted in or initiated contact
• Sharing illegal, harmful, offensive, or inappropriate content
• Phishing, fraud, or deceptive practices
• Violating WhatsApp Business API policies and guidelines
• Harassment, abuse, or threatening behavior
• Sharing copyrighted content without proper authorization
• Using the platform for illegal activities
• Attempting to hack, disrupt, or compromise our systems
• Reselling or white-labeling our service without written permission

Account Registration and Security

You must provide accurate and complete information when creating your account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

Service Availability and Support

Uptime and Availability

• We aim to provide 99.5% service uptime
• Scheduled maintenance may be performed with 24-48 hours advance notice
• Emergency maintenance may occur without prior notice
• Uptime calculations exclude scheduled maintenance and third-party service outages

Message Delivery

We provide "best effort" message delivery. Message delivery depends on WhatsApp's infrastructure and policies, which are beyond our control. We do not guarantee message delivery and are not liable for failed or delayed messages.

Support

• Email support with 24-48 hour response time during business days
• Help documentation and FAQ resources available on our platform
• No phone support is currently provided

Third-Party Dependencies

Our service depends on WhatsApp Business API and other third-party services. We are not responsible for outages, policy changes, or service interruptions caused by these third-party providers.

Payment Terms

Subscription Plans

We offer monthly and annual subscription plans. All fees are due in advance and are non-refundable except as specified in our Refund Policy.

Payment Methods

We accept payments via PayPal, including credit and debit cards processed through PayPal.

Failed Payments

If payment fails, your account may be suspended until payment is resolved. We will attempt to contact you regarding failed payments. Accounts with failed payments for more than 30 days may be terminated.

Cancellation

You may cancel your subscription at any time. Service will continue until the end of your current billing period. There are no cancellation fees.

Intellectual Property Rights

Your Content

You retain full ownership of your business data, conversations, and content created through our platform. You grant us a limited license to process and store your content solely to provide our services.

Our Platform

Tugni owns all rights to our platform software, technology, and intellectual property. You may not copy, modify, reverse engineer, or create derivative works of our platform.

Trademarks

You may not use Tugni's name, logos, or trademarks without our written permission.

Content Responsibility

You are solely responsible for the content of your automated messages and communications. You agree to defend and hold us harmless from any claims arising from your content or use of our service.

Account Termination

Termination by Tugni

We may terminate your account in the following circumstances:

• Immediate termination for policy violations, spam, or illegal activities
• 30-day notice for non-critical violations with opportunity to remedy
• 7-day notice for repeated violations
• Immediate termination for non-payment after 30 days

Termination by You

You may cancel your account at any time with immediate effect. Service will continue until the end of your current billing period.

Effect of Termination

Upon termination, your access to the service will cease, and your data will be handled according to our Privacy Policy. You may export your data before termination.

Disclaimers and Limitation of Liability

Service Disclaimers

Our service is provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

Our total liability to you for any damages shall not exceed the amount you paid to us in the 12 months preceding the claim. We are not liable for indirect, incidental, special, or consequential damages, including business losses or interruptions.

Force Majeure

We are not liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, government actions, or third-party service failures.

Dispute Resolution

Informal Resolution

Before pursuing formal dispute resolution, you agree to contact us to attempt to resolve any disputes informally within 30 days.

Governing Law

These Terms are governed by the laws of the jurisdiction where Tugni is incorporated, without regard to conflict of law principles.

Legal Proceedings

Small claims court actions are permitted. For larger disputes, binding arbitration may be required as specified in our dispute resolution procedures.

Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email 30 days in advance. Your continued use of our service after changes take effect constitutes acceptance of the updated Terms.

If you disagree with any changes, you may cancel your account before the changes take effect.

Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: support@tugni.com