Privacy Policy
Last updated:
Introduction
Tugni ("we," "our," or "us") operates a WhatsApp Business chatbot platform that helps businesses automate customer communications. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.
Information We Collect
Contact Information
We collect email addresses and contact information during the registration process to create and manage your account.
Conversation Data
All conversations processed through our platform are stored in encrypted format. Our staff does not have access to your encrypted conversation data, ensuring complete privacy and confidentiality of your customer communications.
Analytics Data
We collect analytics data using our proprietary systems to improve service performance and user experience. This data is not shared with third parties and remains within our secure infrastructure.
Payment Information
Payment processing is handled through PayPal. We do not store your complete payment details on our servers. We retain billing information necessary for account management and tax compliance.
How We Use Your Information
- To provide and maintain our WhatsApp chatbot platform services
- To process payments and manage billing
- To provide customer support and technical assistance
- To improve our platform and develop new features
- To comply with legal obligations and regulations
We do not send marketing emails. All communications from us are service-related or in response to your support requests.
Data Sharing
Third-Party Services
We share limited data with the following third parties as necessary to provide our services:
- PayPal: For payment processing and billing management
- AI Models: Conversations are shared with the AI model currently in use to provide automated response capabilities
Legal Compliance
We may disclose your information when required by law, court order, or to protect our rights and the safety of our users.
Data Retention
- Account Information: Retained for 30 days after account cancellation
- Encrypted Conversations: Stored for one year, then automatically deleted
- Payment Information: Retained as required for tax and legal compliance
- Analytics Data: Retained for one month, then aggregated or deleted
Data Access and Deletion
Due to our encryption architecture, we do not have access to your conversation data. However, we provide you with the tools and facilities to delete your own data directly through the platform interface. For other data access requests, please contact us at the email address below.
Data Security
We implement industry-standard security measures to protect your personal information:
- End-to-end encryption for all conversation data
- Secure data transmission protocols
- Regular security audits and updates
- Limited access controls for our staff
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to access your personal information
- Right to correct inaccurate information
- Right to delete your data (subject to legal retention requirements)
- Right to restrict processing of your data
- Right to data portability
Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by email and by posting the updated policy on our website. Your continued use of our services after any changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@tugni.com